AAMI works hard not only to provide our customers with excellent products and service, but also to make working at AAMI a rewarding and enjoyable experience for our people.

Therefore AAMI's vision is to be Australia's most admired and respected insurer, a company people want to: work for, do business with and own shares in.

AAMI is one of Australia's leading general insurers – and we are growing fast. Over 3000 people work at AAMI and we expect to continue growing over the next 12-18 months. We have more than 50 offices around Australia, over 3.1 million policies and 2.7 million customers.

AAMI has received numerous awards, the most recent from the 2008 Australian Banking and Finance Magazine receiving the award for "Best Call Centre" in Insurance. Other awards include 'General Insurer of the Year' (2004), awarded the 'Best of the Best (under 10,000) at the Australian Service Excellence Awards (2005-2006), named one of the 'Best Employers to Work for in Australia' (2001) and winner of Best General Insurance Product (2004). AAMI has demonstrated that it is possible to do the right thing by all of our stakeholders and be a successful company, sustaining strong growth and earning consistent profits"

What you'll find at AAMI

You'll find the work environment at AAMI open, friendly, honest and supportive. It's busy, challenging and rewarding. AAMI people work closely together - we canvas a variety of opinions and welcome diverse ideas. We have a long history of involving staff at all levels in developing new initiatives and improving the way we do things. For example AAMI people from all areas are involved in the development and maintenance of our AAMI Customer Charter. While AAMI people have a unique opportunity to be directly involved in the review of our AAMI Enterprise Agreement. The Agreement sets out a range of benefits and options surrounding AAMI people's performance, pay and benefits, leave entitlements, loyalty programs, resolving workplace issues and termination of employment.

At AAMI you'll find a strong focus on promoting and developing our internal talent. We endeavour, where possible to look with in the organisation to fill many supervisory, management and technical roles rather than recruiting externally.

In order to facilitate internal recruitment, AAMI has placed a strong emphasis on training and development. You'll find there are opportunities at each level, from entry roles, continuing into our senior management. These programs are focused on not only technical knowledge, but also interpersonal and leadership skills, in order to develop and aid our people to perform and excel in their role.

Here is what some of our employees say about working at AAMI.

"I started out with AAMI in a sales role. It was a career change that brought me here. The day I walked into AAMI for my first interview was the day I stopped looking for work elsewhere. I knew this was the company for me."

"You have a mixture of very capable individuals who have come here from a variety of jobs. This is meaningful work and there are plenty of opportunities here."

"AAMI was the first job I applied for when I decided to go back to work after having my two children. I was nervous about applying for a job with such a big company - but AAMI made me very relaxed about the whole process. I was afraid my skills would not be up to date - but with the training I was given and the gentle entry into the role, my confidence quickly returned!"

"I had never done telephone work - but I have lots of customer service experience. One thing I've found here is that there's no age limit. I work with 18 year olds and I work with people in their 50's - it's the culture."

"I was able to bring my life experience with me. I love working with the wide range of people, it's a real mixture!"

Looking after our customers

Our business is built around car, home, business and travel insurance. In New South Wales and Queensland, we also sell compulsory third party personal injury insurance. We see our role as providing people with financial protection for their assets, and eliminating stress and providing peace of mind if they need to contact us or claim on their AAMI insurance. We always deal directly and personally with our customers. That way, we are able to fully inform them about our products and services and to look after their needs promptly, courteously and efficiently.

More about AAMI

For more general information about AAMI and career opportunities with us, please go to www.aami.com.au.